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| Frequently Asked Questions |
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- How long will my order take?
- May I request a sample?
- I would prefer not to order online. May I place my order over the phone?
- Are you available for appointments?
- I found my invitation/announcement, but I don’t know what to say.
- Do you offer suggested greetings for holiday cards?
- How many extra invitations or announcements should I order?
- May I receive my envelopes early?
- I have selected a card that includes printing of my photo. How do I submit it to you?
- How are errors handled? What is your return policy?
- Why am I invited to create an account upon checking out? What does it entail? What if I forget my password?
- What is your privacy policy?
- What forms of payment are accepted?
- Is my credit card secure on your website?
- Will I be charged sales tax?
- Do you accept orders that will need to be shipped outside of the continental United States?
- My question is not addressed here. May I give you a call or send an email?
- How long will my order take?
Turnaround time depends on the following factors:
- whether a proof is involved
- production time based on the manufacturer
- where the order is shipping from and to
- shipping method (i.e. ground, overnight or second day air)
If you will be viewing a proof, please expect to reive it via email in 1 to 3 business days from your order placement date. We highly recommend allowing enough time to request a proof.
Most of our vendors give a time allowance of 7-14 business days for the delivery of your order. For a more detailed description of each vendors turnaround times, please check the table on our Shipping & Returns page.
Please do not hesitate to contact us at support@portobellopapers.com regarding your specific turnaround questions.
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- May I request a sample?
We are able to send samples of most of our designs. Please email us with the product name(s) of the sample(s) desired and your mailing address. A minimal fee, plus shipping cost will apply.
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- I would prefer not to order online. May I place my order over the phone?
At PortobelloPapers.com, we strive to make shopping for stationery online as convenient as possible. However, should you wish to order your stationery by phone, we are available to take your order.
Please note that while your order may be taken over the phone, whatever text you wish to be printed on the stationery must be either e-mailed or faxed to us to ensure proper spelling, spacing, and layout.
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- Are you available for appointments?
Yes, we would love to meet with you in person. We understand that sometimes looking at all of the stationery and invitation choices in person is easier. We have all of our vendor books, and we would be happy to set up an appointment with you. Please contact us at 404-521-5071 or support@portobellopapers.com to set up a date.
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- I found my invitation/announcement, but I don’t know what to say.
We are happy to help! If you need assistance with wording or etiquette, please email us at support@portobellopapers.com. Please provide us with general details, such as the type of event, date, time, place, etc.
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- Do you offer suggested greetings for holiday cards?
Yes, we will advise you on suggested greetings. Please contact us by e-mail at support@portobellopapers.com. Please indicate the product name(s) you are interested in, and we will be happy to offer some suggestions.
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- How many extra invitations or announcements should I order?
It is a common mistake for clients to run short due to an address list that unexpectedly grew. It will be far less expensive to bump up the quantity during your initial order than to place a separate order for the lowest quantity offered.
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- May I receive my envelopes early?
Most of our brands offer this service. There is an additional fee, which includes the shipping cost as well. The additional charge will be applied to your total amount due.
If you are interested, please indicate “Envelopes Ahead” in the special notes section of the online order form. The additional charge will be submitted separately.
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- I have selected a card that includes printing of my photo. How do I submit it to you?
Photo requirements vary by manufacturer. Please send your digital file to support@portobellopapers.com. Remember that the quality of the finished product will greatly depend on the quality of your photograph. If necessary, your photo will be cropped for best appearance.
The acceptable digital format is a JPEG with a minimum resolution of 300 dpi. Photos taken with a digital camera, when set on the highest quality setting, will usually suffice. A proof is required on all photo orders and will incur a minimal fee.
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- How are errors handled? What is your return policy?
Generally, orders with errors made by the brands we carry will be reprinted at no charge and shipped as soon as possible.
Orders that include an error made by the customer will be reprinted at the customer’s expense at a discounted rate and processed as quickly as possible. Shipping charges will apply. An error made by the customer includes the following situations:
- text originally submitted with an error
- an option incorrectly chosen on the online order form
- an error overlooked on a proof (regardless of submitted text)
Each manufacturer has a separate policy, so please contact us at support@portobellopapers.com to discuss your particular situation, should an error occur. Portobello Papers will do its best to correct the situation!
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- Why am I invited to create an account upon checking out? What does it entail? What if I forget my password?
Creating an account is a simple process that will benefit you! It will shorten the checkout process and enable Portobello Papers to keep a record of your purchases for your future reference. One of the greatest benefits is that the items in your shopping cart will not disappear when you leave our online boutique. They will remain there until you purchase them or personally remove them! To access your account, you may sign in at any time during your visit, or upon checkout.
Required registration fields include the basics you would expect with any online order: your name, physical address, phone number, email address, etc. We highly respect your privacy and vow to keep all information confidential.
In the event that you forget your password, simply click “Password Forgotten” on the login page and a new password will be emailed to you immediately!
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- What is your privacy policy?
Portobello Papers stores your information securely and will not share it with third parties, other than those absolutely necessary to complete and deliver your order.
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- What forms of payment are accepted?
Portobello Papers conveniently accepts American Express, Discover, MasterCard and Visa.
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- Is my credit card secure on your website?
Yes. It is secured with GeoTrust QuickSSL, a web server certificate which enables up to 256-bit encryption, meaning that confidential information and transactions cannot be viewed, intercepted or altered. This SSL (secure socket layer) protocol is the web standard for encrypting communications between users and web sites, providing both consumers and businesses with the confidence that private data sent to a website is secure.
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- Will I be charged sales tax?
Only residents of Georgia will be charged sales tax, which is 8%.
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- Do you accept orders that will need to be shipped outside of the continental United States?
Yes, however, additional shipping charges will apply and the turnaround time will be longer than stated. Please inquire for further information at support@portobellopapers.com.
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- My question is not addressed here. May I give you a call or send an email?
We are happy to answer any question! We very much want to work with you and will return your call as soon as possible! Contact us at 404-521-5071 or support@portobellopapers.com.
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